Please let us know when you are having questions. Submit a request using our contact form or e-mail us on hello@ajen.care.

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Yes, you will receive a tracking link in your shipment email. By clicking on the link, you will be transferred to your relevant carrier tracking website.

Can I track my order?

What is Ajen?

What products does Ajen offer?

General Information

What are Ajen's infinite bottles?

What ingredients are used in Ajen products?

Are Ajen products cruelty-free and vegan?

Do Ajen products contain microplastics?

How do I choose between Citruspeper and Wilderloof fragrances?

Product Information

How can I purchase Ajen products?

Do you offer international shipping?

What is the delivery time for orders?

Ordering and Shipping

How does the subscription service work?

How do I change or cancel my subscription?

Subscription

How does Ajen ensure sustainability?

What are the benefits of using refill pouches?

Sustainability

How do I refill the infinite bottles?

Can I recycle the refill pouches?

Are there any special care instructions for the infinite bottles?

Usage and Care

Do you offer gift sets?

Can I include a personal note with my gift set?

Gifts

How can I contact Ajen for support or inquiries?

What is Ajen's return policy?

How can I apply a discount code to my order?

Customer Support

Can I track my order?Updated 4 months ago