Ajen - FAQs

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What is Ajen?

Ajen is a personal care brand crafted in the Netherlands, offering a range of home and body care products made with powerful active botanicals and uplifting scents. Our products are designed to be both luxurious and sustainable, avoiding...

What products does Ajen offer?

Ajen offers a variety of products including gentle hand wash, comforting hand balm, balancing shampoo, nourishing conditioner, and grounding body wash. We also have curated starter sets, gift sets, and refills available for purchase. Are there any...

What are Ajen's infinite bottles?

Our signature infinite bottles are designed to be refilled endlessly, reducing plastic waste. They are crafted from durable materials like stainless steel and glass, ensuring they can be enjoyed and relied upon daily.

What ingredients are used in Ajen products?

We craft our liquids in The Netherlands with at least 97% natural ingredients, including active botanicals such as wild chestnut, hops, cucumber, fig, and oats. We avoid controversial ingredients like parabens, silicones, mineral oils,...

Are Ajen products cruelty-free and vegan?

Yes, all Ajen products are cruelty-free and vegan, reflecting our commitment to ethical practices and sustainability.

Do Ajen products contain microplastics?

Our commitment to the environment means that none of our products contain microplastics. By excluding microplastics from all our products, we take a stand against ocean pollution and help protect our planet.

How do I choose between Citruspeper and Wilderloof fragrances?

Both of Ajen' signature fragrances offer unique sensory experiences: Citruspeper is bright, crisp, and uplifting, with citrus and spicy notes. Wilderloof is warm, woody, and subtle, with floral hints. Choose Citruspeper for fresh and energizing...

How can I purchase Ajen products?

You can purchase our products directly from our website or through selected retailers. We also offer flexible subscriptions and custom sets for those who enjoy a more consistent routine.

Do you offer international shipping?

Yes, Ajen ships internationally. Shipping fees and delivery times may vary depending on the destination. Please refer to our website for specific details.

What is the delivery time for orders?

Orders placed before 23:59 are shipped the same day. Delivery times depend on the shipping method and destination, typically ranging from one day to a week for international orders.

Can I track my order?

Yes, you will receive a tracking link in your shipment email. By clicking on the link, you will be transferred to your relevant carrier tracking website.

How does the subscription service work?

We offer flexible subscriptions to help you maintain a consistent routine. Customize your delivery schedule based on how quickly you use your refills. With each delivery, you can choose a different scent to suit your preferences. By subscribing,...

How do I change or cancel my subscription?

Subscriptions can be managed through your online account. From the Subscription Settings; page you can cancel the subscription or change the date of your next refill dispatch date. To change your scents or the frequency of your deliveries, click...

How does Ajen ensure sustainability?

We are committed to sustainability in every aspect of our business. Our products are packaged in recyclable materials, and our refill pouches reduce plastic usage by 70%. We are pursuing B-Corp certification to further validate our sustainable...

What are the benefits of using refill pouches?

Our lightweight refill pouches are made from recyclable mono-materials, minimizing CO2 emissions. They are designed to fit in your mailbox, making them convenient and eco-friendly.

How do I refill the infinite bottles?

To refill your infinite bottle, simply wash your bottle with warm soapy water and let it dry completely before refilling. Please keep the bottle out of the dishwasher.

Can I recycle the refill pouches?

Yes, our refill pouches are made from recyclable mono-materials. Please check with your local recycling guidelines to ensure proper disposal.

Are there any special care instructions for the infinite bottles?

Our infinite bottles are designed for durability and maintenance efficiency. To clean, simply wash them with warm, soapy water and allow them to dry completely before refilling. Please note that these bottles should not be placed in the dishwasher.

Do you offer gift sets?

Yes, Ajen offers beautifully packaged gift sets, perfect for treating a loved one. These sets include a selection of our botanical care products and can be enjoyed infinitely. You can also ass a personal note during the order process.

Can I include a personal note with my gift set?

Absolutely! You can add a personal note during the order process, and we will include it in your gift set.

How can I contact Ajen for support or inquiries?

You can contact our customer support team via the contact form on our website or via [email protected]. We are available on weekdays to assist with any questions or concerns. We strive to respond within 24 hours, though response times may be longer...

What is Ajen's return policy?

If you are not completely satisfied with your purchase, you can return it within 14 days for a full refund or exchange. Please find here our return policy for detailed instructions.

How can I apply a discount code to my order?

To use a discount code, simply follow these steps: Add your desired products to the shopping cart. At checkout, you see a field labeled Discount Code. Enter your code in the designated field and click. The discount will be automatically deducted...